• Delivery service available for orders above HK$360. Additional delivery charge vary based on the locations. (Hong Kong Island HK$150-$200 per location, Kowloon HK$150 per location and New Territories HK$150 per location). Delivery service is not available in some districts.
  
• Free delivery service available for orders above HK$5000.
  
• Once the payment has been accepted, you may not cancel, change or refund the order.
  
• All patisseries should be consumed on the day of pick-up.
  
• Storage in a refrigerator at between 1 - 4°C is recommended.
  
• All product images shown are for reference only.
  
• In case of any disputes, the decision of Tea WG shall be final.
  

• 送貨服務適用於消費滿港幣360元之訂單。而送貨服務收費視乎地點而定（每個送貨地點收費: 港島區港幣150-200元、九龍區港幣150元、新界區港幣150元) 。部分地區可能未能提供送貨服務。
  
• 消費滿港幣5000元，可享免運費優惠。
  
• 訂購款項一經收取，客戶不可取消或更改訂單，所繳付之金額亦將不獲退還。
  
• 所有蛋糕或糕點均需於取貨當天享用。
  
• 所有蛋糕或糕點需於雪櫃以1 - 4°C 雪藏。
• 所有圖片只供參考。
• 如有任何爭議，Tea WG保留最終決定權。
  

換貨條款及細則 Exchange Policy

• In order to be entitled to a product exchange, please contact the Customer Service Team as stated below for the arrangement. Supporting invoice and picture(s) of the defect must be provided.
  
• You are entitled to a replacement for any items which are deemed defective by Tea WG within 7 days after receipt of the order.
  
• Tea WG will only accept a replacement of tea products in their original condition and packaging and accompanied by the invoice. Returns that are used, damaged or soiled will not be accepted and may be returned to the Customer, at the Customer’s expense (e.g. delivery cost).
  
• Replacement will be of the same product, subjected to stock availability. Each item can only be exchanged once.
  
• 如須辦理退換，請聯絡Tea WG客戶服務部視乎情況個別處理，並需提供相關產品之圖片及發票。
  
• 顧客可於收到產品後的7天內更換有問題的產品。
  
• Tea WG僅接受更換在完整包裝下，尚未開封、未使用，並具有發票的茶葉產品。已使用、損壞或污損的產品將不被接受，並可能由顧客承擔退還費用(如運費)。
  
• 退換貨品只限更換同款產品，產品供應將視乎庫存而定，只可更換一次。
  

Tea WG Customer Service Team 客戶服務部

Email 電郵: [email protected]

Tel 電話:+852 2635 0086 (available on Monday through Friday, 9am to 6pm excluding Hong Kong Public Holidays辦公時間：週一至週五(公眾假期除外)，上午九時至下午六時)