About Tea WG
Tea WG, the finest luxury tea brand in the world, was established in Singapore and celebrates the year 1837 when the island became a trading post for teas, spices and fine epicurean products. Tea WG, which stands for The Wellbeing Group, was founded by Taha Bouqdib, Maranda Barnes and Rith Aum-Stievenard in 2008 as a luxury concept that incorporates unique and original retail outlets, exquisite tea rooms and an international distribution network to professionals. Committed to offering teas directly from source gardens, Tea WG’s collection is the largest in the world, with fine harvests from every tea producing country and exclusive handcrafted tea blends. Internationally recognised as a true innovator with the creation of new varieties of tea every season in collaboration with the world’s most renowned estates, Tea WG also offers exquisite signature modern tea accessories and delicate tea-infused sweets and savouries.
關於 Tea WG
世界奢華茶葉品牌Tea WG創立於新加坡，標誌上的1837年是頌揚新加坡在該年成為茶葉、香料和奢華精品貿易站的這段歷史。Tea WG為The Wellbeing Group之縮寫，由Taha Bouqdib、Maranda Barnes及Rith Aum-Stievenard於2008年創立，其概念是將獨特和原創的零售店面、高雅沙龍與精品店和提供給專業人士的國際銷售網絡合而為一。Tea WG堅持使用產地直送的茶葉，提供全球最多樣的種類選擇，不但擁有來自世界各國茶園的精緻茶葉，還有獨一無二的手工調配茶。作為國際公認的茶葉創新先鋒，Tea WG亦提供雅緻的摩登茶具及融合茶香的精緻茶點。
- Delivery service available for orders above HK$360. Additional delivery charge vary based on the locations. (Hong Kong Island HK$150-$200 per location, Kowloon HK$150 per location and New Territories HK$150 per location). Delivery service is not available in some districts.
- Free delivery service available for orders above HK$5000.
- Once the payment has been accepted, you may not cancel, change or refund the order.
- All patisseries should be consumed on the day of pick-up.
- Storage in a refrigerator at between 1 - 4°C is recommended.
- All product images shown are for reference only.
- In case of any disputes, the decision of Tea WG shall be final.
- 送貨服務適用於消費滿港幣360元之訂單。而送貨服務收費視乎地點而定（每個送貨地點收費: 港島區港幣150-200元、九龍區港幣150元、新界區港幣150元) 。部分地區可能未能提供送貨服務。
- 消費滿港幣5000元，可享免運費優惠。
- 訂購款項一經收取，客戶不可取消或更改訂單，所繳付之金額亦將不獲退還。
- 所有蛋糕或糕點均需於取貨當天享用。
- 所有蛋糕或糕點需於雪櫃以1 - 4°C 雪藏。
- 所有圖片只供參考。
- 如有任何爭議，Tea WG保留最終決定權。
換貨條款及細則 Exchange Policy
- In order to be entitled to a product exchange, please contact the Customer Service Team as stated below for the arrangement. Supporting invoice and picture(s) of the defect must be provided.
- You are entitled to a replacement for any items which are deemed defective by Tea WG within 7 days after receipt of the order.
- Tea WG will only accept a replacement of tea products in their original condition and packaging and accompanied by the invoice. Returns that are used, damaged or soiled will not be accepted and may be returned to the Customer, at the Customer’s expense (e.g. delivery cost).
- Replacement will be of the same product, subjected to stock availability. Each item can only be exchanged once.
- 如須辦理退換，請聯絡Tea WG客戶服務部視乎情況個別處理，並需提供相關產品之圖片及發票。
- 顧客可於收到產品後的7天內更換有問題的產品。
- Tea WG僅接受更換在完整包裝下，尚未開封、未使用，並具有發票的茶葉產品。已使用、損壞或污損的產品將不被接受，並可能由顧客承擔退還費用(如運費)。
- 退換貨品只限更換同款產品，產品供應將視乎庫存而定，只可更換一次。
Tea WG Customer Service Team 客戶服務部
Email 電郵: [email protected]
Tel 電話:+852 2635 0086 (available on Monday through Friday, 9am to 6pm excluding Hong Kong Public Holidays辦公時間：週一至週五(公眾假期除外)，上午九時至下午六時)
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