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Privacy Policy

Tea WG (HK) ('We','Our') takes your privacy seriously. This Privacy Policy describes how your Personal Data is collected, used, and shared when you visit our Site or make a purchase.


Personal Data refers to information about you, from which you are identifiable, including but not limited to your name, address(es), email address, organization name, recipient name(s), and phone number(s). Sharing of your Personal Data is completely voluntary. However, do note that we may not be able to provide some of our services or accept payments without the required information.

The collection of your Personal Data will generally occur when you either,

  • Visit our websites, our through our pages on social media platforms;
  • Subscribe to our mailing list;
  • Submit website feedback;
  • Send an email or letter to us; or
  • Make a purchase or attempt to make a purchase through our site, telephone, or other means


We use your Personal Data that we collect generally to fulfill any orders placed through our Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Personal Data to:

  • Communicate with you;
  • Plan and execute marketing campaigns;
  • Send you alerts, promotional materials, offers and notices regarding our products and outlets, including via electronic newsletters, short message service, digital marketing platforms, and/or other forms of communications;
  • Aggregate information for internal reporting purposes (including research on trends or analytics); and
  • Screen our orders for potential risk or fraud;

We may disclose your Personal Data to third party service providers, agents, and other organisations we have engaged for the purpose as described above. Any updates made to your Personal data with us may not be updated with our third party service providers, agents, and other organisations. You are required to liaise with them separately.

We may also share your Personal Data to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, to protect the integrity of this Site, or to otherwise protect our rights.


We may use cookies, web beacons, tags, scripts, pixels, advertising identifiers, and similar technology ('Cookies') to collect anonymize information about your device on either an automated basis or passive basis when you browse our site. The information may include information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Site.

You may choose to disable, or not grant the Cookies permission; which may prevent yourself from taking full advantage of our site. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.


Our Site may contain links to other websites not maintained or related to use. This privacy policy only applies to our Site. You should therefore read the privacy policies of the other websites when you are using those websites.


Our Site is not intended for individuals under the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our site.


We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.


You may withdraw your consent to provide Personal Data by submitting your request via email to the contact details below. Depending on your request, we may or may not be able to provide our service to you.


You have the right to access and update your Personal Data at any time. If you would like to correct or review the Personal Data we have about you, you can let us know by contacting us at the email listed below. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.


We may review and update the necessary in this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


If you have questions about this Privacy Policy, please contact us by e-mail at [email protected].

  • Delivery service available for orders above HK$360. Additional delivery charge vary based on the locations. (Hong Kong Island HK$150-$200 per location, Kowloon HK$150 per location and New Territories HK$150 per location). Delivery service is not available in some districts.
  • Free delivery service available for orders above HK$5000.
  • Once the payment has been accepted, you may not cancel, change or refund the order.
  • All patisseries should be consumed on the day of pick-up.
  • Storage in a refrigerator at between 1 - 4°C is recommended.
  • All product images shown are for reference only.
  • In case of any disputes, the decision of Tea WG shall be final.
  • 送貨服務適用於消費滿港幣360元之訂單。而送貨服務收費視乎地點而定(每個送貨地點收費: 港島區港幣150-200元、九龍區港幣150元、新界區港幣150元) 。部分地區可能未能提供送貨服務。
  • 消費滿港幣5000元,可享免運費優惠。
  • 訂購款項一經收取,客戶不可取消或更改訂單,所繳付之金額亦將不獲退還。
  • 所有蛋糕或糕點均需於取貨當天享用。
  • 所有蛋糕或糕點需於雪櫃以1 - 4°C 雪藏。
  • 所有圖片只供參考。
  • 如有任何爭議,Tea WG保留最終決定權。

換貨條款及細則 Exchange Policy

  • In order to be entitled to a product exchange, please contact the Customer Service Team as stated below for the arrangement. Supporting invoice and picture(s) of the defect must be provided.
  • You are entitled to a replacement for any items which are deemed defective by Tea WG within 7 days after receipt of the order.
  • Tea WG will only accept a replacement of tea products in their original condition and packaging and accompanied by the invoice. Returns that are used, damaged or soiled will not be accepted and may be returned to the Customer, at the Customer’s expense (e.g. delivery cost).
  • Replacement will be of the same product, subjected to stock availability. Each item can only be exchanged once.
  • 如須辦理退換,請聯絡Tea WG客戶服務部視乎情況個別處理,並需提供相關產品之圖片及發票。
  • 顧客可於收到產品後的7天內更換有問題的產品。
  • Tea WG僅接受更換在完整包裝下,尚未開封、未使用,並具有發票的茶葉產品。已使用、損壞或污損的產品將不被接受,並可能由顧客承擔退還費用(如運費)。
  • 退換貨品只限更換同款產品,產品供應將視乎庫存而定,只可更換一次。

    Tea WG Customer Service Team 客戶服務部

    Email 電郵: [email protected]

    Tel 電話:+852 2635 0086 (available on Monday through Friday, 9am to 6pm excluding Hong Kong Public Holidays辦公時間:週一至週五(公眾假期除外),上午九時至下午六時)